Anonymous Complaints
Your feedback matters, even when you do not want to be identified.
Submit a complaint anonymously and we'll review it with confidentiality, professionalism, and a focus on improvement.
About Anonymous Complaints
At Mamba Services, we are committed to providing high-quality NDIS services and continuously improving our service delivery. We take all complaints seriously and handle them with the utmost confidentiality and professionalism.
You can submit a complaint anonymously. No personal identifying information is required. Anonymous complaints may limit our ability to contact you directly about progress or outcomes, but they will still be reviewed by our complaints management team.
What You Can Complain About
- Quality of service delivery
- Staff conduct or behavior
- Safety concerns
- Service access issues
- Billing or administrative matters
- Any other concerns related to our services
Our Commitment
- All complaints are handled confidentially
- Complaints are investigated promptly and thoroughly
- We follow NDIS Complaints Management and Resolution Rules 2018
- We respect your privacy and anonymity
- We use complaints to improve our services
Complaint Pathway
A clear process for anonymous concerns.
Submit feedback
Provide as much detail as possible without personal identifying information.
Review concern
The complaint is reviewed by the complaints management team.
Investigate
Concerns are considered thoroughly and professionally.
Improve services
Feedback is used to strengthen service quality and safety.
Submit Your Complaint
Please provide as much detail as possible without including personal identifying information unless you choose to include it. If there is an immediate risk to safety, call emergency services or contact us by phone.
Alternative Ways to Make a Complaint
By Phone
Call us at 0449 922 665 during business hours.
By Email
Email us at admin@mambaservices.com.au.
NDIS Commission
You can also contact the NDIS Commission directly if you prefer.