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Frequently asked NDIS support questions

Frequently Asked Questions

Clear answers for starting and strengthening your supports.

Find answers to common questions about the NDIS, Mamba Services, funding, payments, and next steps.

Quick Guide

What people usually ask first.

01 What the NDIS is and who it supports
02 Whether you may be eligible to apply
03 What services Mamba Services provides
04 How your funding and payment options work

We're here to make your NDIS journey easier.

Whether you're just starting out or looking to enhance your supports, find the answers you need to navigate your care with confidence.

01

General NDIS Questions

Common questions about the NDIS and how it works

What is the NDIS? +

The National Disability Insurance Scheme (NDIS) is Australia's national scheme that provides funding to eligible people based on their individual needs. It provides participants with more choice and control over how, when and where their supports are delivered.

Am I eligible for the NDIS? +

To be eligible for the NDIS, you must be under 65 years of age when you first apply, be an Australian citizen or hold a permanent visa or Protected Special Category visa, live in Australia, and have a permanent and significant disability that affects your ability to take part in everyday activities.

02

Our Services

Learn more about the support services we offer

What services does Mamba Services provide? +

Mamba Services provides a range of NDIS support services including personal care, community participation, skill development, and more. We tailor our services to meet your individual needs and goals.

How do I start receiving services from Mamba Services? +

To start receiving services, you can contact us through our website, phone, or email. We'll schedule an initial consultation to discuss your needs, NDIS plan, and how we can best support you.

03

Funding and Payments

Information about NDIS funding and payment processes

How is my NDIS funding managed? +

NDIS funding can be managed in different ways: self-managed, plan-managed, or NDIA-managed. Each option offers different levels of control and responsibility over your funding and how you pay for supports.

What happens if I run out of funding? +

If you're concerned about running out of funding, contact your NDIS Local Area Coordinator or Support Coordinator. They can help review your plan and discuss options for plan reviews if your circumstances have changed.

Still need a human answer?

Contact us and we can talk through your situation, your NDIS plan, and the support you are looking for.

Take the Next Step

Ready to Start Your Journey?

Contact us today to discuss how we can support you or your loved one's NDIS journey. We're here to help you achieve your goals.