Transparent, responsible, and secure data handling.

Last Updated: October 2026

Privacy Policy Details

Privacy Policy Details

Mamba Services Pty Ltd is committed to protecting the privacy of an individual’s personal information. The following sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information and the way we collect, hold, use and disclose your personal information.

The kinds of information we collect

Consumer personal information is collected to provide care and services. Personal information we collect could include your name, address, telephone number and email address, date of birth, gender, advocate or emergency contact’s telephone number and email, health information, and diversity status including ethnicity and lifestyle preferences. When you use our website, we may also collect technical information such as browser type, device type, approximate location derived from your IP address, pages visited, and marketing attribution parameters (for example UTM tags or ad click identifiers).

How we collect personal information

Participant personal information may be collected from you, your family members or significant others, your advocate, your doctor or other service providers or facilities. Website enquiries, career applications, booking requests, and anonymous complaints are collected when you submit our online forms. We may also receive enquiries you submit through lead forms on Facebook or Instagram.

Website use and collection notices

When you submit a contact, career, booking, or anonymous complaint form, we display a collection notice near the submit button explaining how we will use the details you provide. Submitting a form constitutes agreement to that notice and this Privacy Policy.

Enquiries made through Facebook or Instagram lead forms

If you send us an enquiry through a lead form on Facebook or Instagram, Meta Platforms collects the details you enter (your name, phone number, email address, suburb and the type of help you are asking about) and holds them for us until we retrieve them. We retrieve these enquiries at least weekly, record them in our secure enquiry system, and then delete any downloaded copy. Meta may store this information outside Australia, including in the United States. We use these details only to respond to your enquiry and arrange services you ask for. These forms do not ask about health conditions or disability. Meta’s own privacy policy also applies to information you give on its platforms.

Staff-triggered AI assistance

When our staff AI features are enabled, authorised staff may choose to use a configured third-party AI provider to help triage an enquiry, review a career application, analyse website funnels, or draft suggestions. Relevant submitted content may be processed by that configured provider, including overseas. We minimise direct identifiers before sending prompts where the task does not require them. AI output is a suggestion only: a staff member reviews it, and AI does not make automated service or employment decisions, publish content, change a record, or send a reply by itself.

Website analytics and cookies

We use first-party and third-party technologies to understand how visitors use our website and whether our marketing is effective. This may include Google Tag Manager, Google Analytics 4, and similar tools that place cookies or use local storage on your device. We may set a first-party cookie (mamba_vid) to group related visits for attribution; it does not contain your name or contact details. When we enable consent controls for analytics, those tools are not activated until you consent. You can also limit tracking through your browser cookie settings and industry opt-out tools where available.

Approximate location data source

Approximate IP geolocation uses the configured Lite dataset. DB-IP Lite data is credited as “IP Geolocation by DB-IP” (https://db-ip.com). When configured instead, Mamba Services uses the IP2Location LITE database for IP geolocation (https://www.ip2location.com). The active provider credit is published in the site footer. Raw IP addresses are not stored in our traffic analytics table.

Advertising and conversion measurement

When you arrive from a paid advertisement (for example Google Ads or Meta), we may record campaign parameters and click identifiers so we can measure enquiries and bookings. Conversion events may be shared with advertising platforms using aggregated or hashed data to improve campaign reporting. We do not intentionally send health or disability information to advertising platforms.

Third-party service providers

We use reputable service providers to operate our website and measure performance. These may include Google (Google Tag Manager, Google Analytics, Google Ads), Meta (Facebook and Instagram advertising tools), and infrastructure providers that host or secure our systems. These providers process data on our instructions and under their own terms and privacy policies.

Overseas disclosure

Some of our analytics and advertising providers are located outside Australia, including in the United States. When information is stored or processed overseas, it may be subject to the laws of that country. We take reasonable steps to work with providers that maintain appropriate safeguards.

Security of personal information

We take all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure.

Privacy complaints

All complaints regarding privacy can be lodged via our complaint handling process. Privacy complaints will be treated seriously, promptly and confidentially.

Consent

By using our services or website, you consent to the terms of this Privacy Policy, including the analytics and advertising practices described above where permitted by law.