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Mamba Services
Anonymous Complaints

Anonymous Complaints

Your feedback matters. Submit a complaint anonymously and we'll investigate it thoroughly.

About Anonymous Complaints

At Mamba Services, we are committed to providing high-quality NDIS services and continuously improving our service delivery. We take all complaints seriously and handle them with the utmost confidentiality and professionalism.

You can submit a complaint anonymously using this form. No personal identifying information is required. Your complaint will be reviewed by our complaints management team and investigated thoroughly in accordance with the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.

What You Can Complain About

  • Quality of service delivery
  • Staff conduct or behavior
  • Safety concerns
  • Service access issues
  • Billing or administrative matters
  • Any other concerns related to our services

Our Commitment

  • All complaints are handled confidentially
  • Complaints are investigated promptly and thoroughly
  • We follow NDIS Complaints Management and Resolution Rules 2018
  • We respect your privacy and anonymity
  • We use complaints to improve our services

Need Immediate Assistance? If you have an urgent complaint or concern, please call us directly at 0449 922 665 .

Submit Your Complaint

Please provide as much detail as possible to help us investigate your complaint effectively.

Please provide a detailed description of your complaint. Include any relevant information that will help us investigate and resolve the matter.

If applicable, please provide the date and time when the incident occurred.

If applicable, please provide the location where the incident occurred (e.g., office address, service location, etc.).

Any other relevant details, witnesses, or documents that may assist with the investigation.

Your Privacy is Protected

This form is designed to accept anonymous complaints. You are not required to provide any personal identifying information. All complaints are handled confidentially and in accordance with:

  • The National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
  • Australian Privacy Principles
  • Our Privacy Policy

Your complaint will be reviewed by our complaints management team. We take all complaints seriously and will investigate them thoroughly.

Alternative Ways to Make a Complaint

By Phone

Call us at 0449 922 665 during business hours.

By Email

Email us at admin@mambaservices.com.au .

NDIS Commission

You can also contact the NDIS Commission directly if you prefer. Visit ndiscommission.gov.au/about/complaints for more information.